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Does Turkish Airlines provide wheelchair assistance?

Turkish Airlines is renowned globally for providing exceptional customer service and special assistance to passengers. If you have a reservation with the airline, you might be highly stressed if you are unfamiliar with the wheelchair booking process and you need to make the request for it. To get such a service, first, you need to know about the airline’s policy as well. The process is easy and can be completed in a few minutes. The details are given below.

What is the Turkish Airlines Wheelchair assistance policy?

As per the Turkish Airlines Wheelchair assistance policy, you can get a wheelchair for free if you request it at least 48 hours before the flight and it is approved. If you make a request at the airport last minute, you may have to wait for some time as it will depend on availability. The airline will provide it to you for check-in, boarding, during the flight, and disembarkation. Your own wheelchair will be checked in for the flight. You can get the service by requesting it via authorized channels like the official website or by calling the customer service number. Passengers who need the service will get priority during check-in, and boarding. You will assigned a seat on the first row for most flights. Some passengers will not be allowed to travel without a companion depending on the particular situation. Miles and Smiles member who requires the service may get an extra discount. You may need to carry the documents listed below. 

Required Documents-

  • You need to get a medical certificate stating you are fit to fly from a registered doctor.
  • You must have a disability identity card.
  • Health board report with 40% or more disability from state hospitals.
  • Identity card with the label “Disabled”.
  • Disability certificate issued by relevant official authorities.

Once you understand the policy, you can read further along to learn about the process to get the service. The details are given below

Steps to get wheelchair assistance on Turkish Airlines

  • Dial the number 1800 874-8875 and you will get a set of IVR instructions that need to be followed.
  • Initially, Choose the language by following the menu below.
  • Press 1 for English.
  • Press 2 for Spanish.
  • Press 3 for Portugese.
  • Press 4 for Mexican.
  • You need to press 1 for a new booking, cancelation, or to make changes.
  • Press 2 to purchase extra baggage.
  • You may press 3 to get a refund.
  • You may press 4 to request special assistance/ wheelchair.
  • Press 5 for assistance with issues related to delayed/damaged baggage.
  • Press 8 to speak with a customer service agent.

After you are connected, you need to give the booking details like the reservation code and the passenger’s last name so that the booking can be retrieved. The representative will book it for you and you will receive an email with the details.

 Alternatively, you can use the official website for booking the service. You can follow the steps below.

  • You need to get access to the page
  • Select the tab “Manage booking”, then enter the surname of the passenger and the ticket number, then click continue.
  • Select the reservation, and you have to select the tab “Request special service.”
  • Fill in the details that are needed, then select the submit tab.

You will get the confirmation via an email with all the details.

How do I book a wheelchair in flight after booking?

You can book a wheelchair in flight after the booking by using the mobile app. It is a convenient method and you can follow the steps below.

  • Download and open the app.
  • Click “Manage booking.”
  • Enter the booking details.
  • Click “Special assistance.”
  • Fill in the details.

Get an email with all the important details.


If you do not have access to the mobile app, you can get the service by using the methods given below. Get all the details by reading further.

 Via the check-in counters-

When you arrive at the airport to check in for the flight, you can make a request at the airline’s counters. The arrangement will be made as soon as possible. You need to give the booking details. Airline staff will assist you throughout the trip starting from the departure till the arrival.


Via the ticket counters-

At the ticket counters, you can make a request easily by informing the representative and they will file it in the system for your booking. You will get the service for your flight.

 This information can be useful if you require wheelchair assistance. For assistance with other travel-related queries, you can use the official Turkish airlines website 

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